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Sources of value co-destruction : Uber customer perspectives
(Emerald, 2019-09-25)
- article
Purpose – This study aims to explore the antecedents that generate value co-destruction, the negative outcomes resulting from interactive value formation, in the sharing economy context, particularly taxi services. The ...
Sources of distrust : airbnb guests' perspectives
(Elsevier, 2019-07-01)
- article
The present study explores sources of distrust in the Airbnb context. The study focuses on Airbnb customers'negative reviews posted in English on Trustpilot's website. The search for posts was employed with the ...