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Coping with the relational paradoxes of outcome-based services
(Elsevier, 2022-04-20)
- article
By entering outcome-based service (OBS) relationships, industrial service providers and their customers realign their business interests to achieve mutually beneficial outcomes. The move towards OBS represents a shift from ...
Worth the risk? The profit impact of outcome-based service offerings for manufacturing firms
(Elsevier, 2021-04-06)
- article
Because research on outcome-based service offerings (OBS) is very case study oriented, we lack empirical knowledge of OBS provider profitability in general. Drawing upon an unbalanced panel dataset (n = 1566, N = 14,756), ...