Roles of professionals in value co-creation : a systematic literature review

Tietueen suppeat tiedot
annif.suggestionsvalue creation|public services|services|customer orientation|interaction|roles (expected behaviour)|customers|cooperation (general)|public administration|influencing|enen
annif.suggestions.linkshttp://www.yso.fi/onto/yso/p21123|http://www.yso.fi/onto/yso/p1285|http://www.yso.fi/onto/yso/p838|http://www.yso.fi/onto/yso/p7613|http://www.yso.fi/onto/yso/p10591|http://www.yso.fi/onto/yso/p14418|http://www.yso.fi/onto/yso/p3294|http://www.yso.fi/onto/yso/p6334|http://www.yso.fi/onto/yso/p775|http://www.yso.fi/onto/yso/p1657en
dc.contributor.authorMaijala, Salla
dc.contributor.authorRantamäki, Aino
dc.contributor.authorKurkela, Kaisa
dc.contributor.authorTuurnas, Sanna
dc.contributor.authorJalonen, Harri
dc.contributor.departmentfi=Ei tutkimusalustaa|en=No platform|-
dc.contributor.facultyfi=Johtamisen yksikkö|en=School of Management|-
dc.contributor.orcidhttps://orcid.org/0009-0003-2305-2612-
dc.contributor.orcidhttps://orcid.org/0000-0001-9828-0511-
dc.contributor.orcidhttps://orcid.org/0000-0002-5572-9558-
dc.contributor.orcidhttps://orcid.org/0000-0001-5201-2159-
dc.contributor.orcidhttps://orcid.org/0000-0002-6941-7969-
dc.contributor.organizationfi=Vaasan yliopisto|en=University of Vaasa|
dc.date.accessioned2024-11-25T07:27:49Z
dc.date.accessioned2025-06-25T13:47:26Z
dc.date.available2024-11-25T07:27:49Z
dc.date.issued2024-11-21
dc.description.abstractValue co-creation is a process that aims to improve services by enlisting the cooperation of service users. We reviewed 65 scientific articles using the PRISMA protocol to reveal the distinct roles of public service professionals in value co-creation. We discover the differing values and tensions created by those roles as professionals balance individual and public interests. Our findings indicate that understanding the multiple roles of professionals helps to clarify their influence on value creation at various levels of the service ecosystem. The study also suggests a managerial implication in the form of the importance of identifying professional development and training.-
dc.description.notification© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.-
dc.description.reviewstatusfi=vertaisarvioitu|en=peerReviewed|-
dc.format.bitstreamtrue
dc.format.contentfi=kokoteksti|en=fulltext|-
dc.format.extent25-
dc.identifier.olddbid21897
dc.identifier.oldhandle10024/18286
dc.identifier.urihttps://osuva.uwasa.fi/handle/11111/2748
dc.identifier.urnURN:NBN:fi-fe2024112596443-
dc.language.isoeng-
dc.publisherTaylor & Francis-
dc.relation.doi10.1080/14719037.2024.2431609-
dc.relation.ispartofjournalPublic Management Review-
dc.relation.issn1471-9045-
dc.relation.issn1471-9037-
dc.relation.urlhttps://doi.org/10.1080/14719037.2024.2431609-
dc.rightsCC BY 4.0-
dc.source.identifierhttps://osuva.uwasa.fi/handle/10024/18286
dc.subjectvalue co-creation-
dc.subjectprofessionals-
dc.subjectservice ecosystem-
dc.subject.disciplinefi=Julkisjohtaminen|en=Public Management|-
dc.subject.disciplinefi=Sosiaali- ja terveyshallintotiede|en=Social and Health Management|-
dc.subject.ysopublic services-
dc.titleRoles of professionals in value co-creation : a systematic literature review-
dc.type.okmfi=A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä|en=A1 Peer-reviewed original journal article|sv=A1 Originalartikel i en vetenskaplig tidskrift|-
dc.type.publicationarticle-
dc.type.versionpublishedVersion-

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