Roles of professionals in value co-creation : a systematic literature review
Taylor & Francis
Artikkeli
vertaisarvioitu
Pysyvä osoite
Kuvaus
© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.
Value co-creation is a process that aims to improve services by enlisting the cooperation of service users. We reviewed 65 scientific articles using the PRISMA protocol to reveal the distinct roles of public service professionals in value co-creation. We discover the differing values and tensions created by those roles as professionals balance individual and public interests. Our findings indicate that understanding the multiple roles of professionals helps to clarify their influence on value creation at various levels of the service ecosystem. The study also suggests a managerial implication in the form of the importance of identifying professional development and training.
Emojulkaisu
ISBN
ISSN
1471-9045
1471-9037
1471-9037
Aihealue
Kausijulkaisu
Public Management Review
OKM-julkaisutyyppi
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä