Ensuring social equity through service integration design
Perikangas, Sofi; Määttä, Anne; Tuurnas, Sanna (2023-08-13)
Taylor & Francis
13.08.2023
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe20230925137135
https://urn.fi/URN:NBN:fi-fe20230925137135
Kuvaus
vertaisarvioitu
© 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons. org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.
© 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons. org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.
Tiivistelmä
This article poses the question, how can a design-led approach help managers and professionals in public-service systems recognize and reduce barriers to social equity? It introduces a service integration design (SID) model, a co-creative process for public-service managers and professionals in complex service system settings. The study shows how a structured and designed process can benefit the social equity of vulnerable groups, contributing to a timely discussion regarding the role of design in advancing the just and fair provision of public services in complex systems.
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