Developing service supply chains by using agent based simulation

Abstract

The Master thesis present a novel approach to model a service supply chain with agent based simulation. Also, the case study of thesis is related to healthcare services and research problem includes facility location of healthcare centers in Vaasa region by considering the demand, resource units and service quality. Geographical information system is utilized for locating population, agent based simulation for patients and their illness status probability, and discrete event simulation for healthcare services modelling. Health centers are located on predefined sites based on managers’ preference, then each patient based on the distance to health centers, move to the nearest point for receiving the healthcare services. For evaluating cost and services condition, various key performance indicators have defined in the modelling such as Number of patient in queue, patients waiting time, resource utilization, and number of patients ratio yielded by different of inflow and outflow. Healthcare managers would be able to experiment different scenarios based on changing number of resource units or location of healthcare centers, and subsequently evaluate the results without necessity of implementation in real life.