Skilling and Motivating Staff for Co-production
Pysyvä osoite
Kuvaus
© 2021 Springer Nature Switzerland AG. Springer Nature company holds copyright, or an exclusive license to publish, users may view, print, copy, download and text and data-mine the content, for the purposes of academic research, subject always to the full conditions of use. Any further use is subject to permission from Springer Nature. The conditions of use are not intended to override, should any national law grant further rights to any user. This is a post-peer-review, pre-copyedit version of a chapter published in The Palgrave Handbook of Co-Production of Public Services and Outcomes. The final authenticated version is available online at: http://dx.doi.org/10.1007/978-3-030-53705-0_25
This chapter focuses on skilling and motivating staff for co-production. As the co-production literature emphasises, staff plays a key role in the implementation of co-production, but for that, they may need new skills and training as well as motivation. Therefore it is vital to understand, how staff can be skilled and motivated to co-produce? Seeking answers to this question, this conceptual chapter discusses core skills that professionals need in co-production: segmenting, communication and enabling skills. These skills are interlinked, supporting the motivation of citizen co-producers. Next, the chapter focuses on motivation of professionals, emphasizing the aspects of boundaries and identity work. Consequently, the chapter draws together essential elements of studying the ‘regular producers’ in the co-production, offering also hands-on advice for skilling and motivating personnel.
Emojulkaisu
The Palgrave Handbook of Co-Production of Public Services and Outcomes
ISBN
978-3-030-53705-0
ISSN
Aihealue
OKM-julkaisutyyppi
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