Street-level bureaucrats as policymakers in the implementation of information system in social services

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annif.suggestionspublic administration|social services|public services|social workers|social policy|services|public health service|new public management|information technology|social work|enen
annif.suggestions.linkshttp://www.yso.fi/onto/yso/p775|http://www.yso.fi/onto/yso/p1307|http://www.yso.fi/onto/yso/p1285|http://www.yso.fi/onto/yso/p11779|http://www.yso.fi/onto/yso/p2672|http://www.yso.fi/onto/yso/p838|http://www.yso.fi/onto/yso/p2658|http://www.yso.fi/onto/yso/p24108|http://www.yso.fi/onto/yso/p5462|http://www.yso.fi/onto/yso/p3286en
dc.contributor.authorRossi, Paula
dc.contributor.authorTuurnas, Sanna
dc.contributor.authorStenvall, Jari
dc.contributor.facultyfi=Johtamisen yksikkö|en=School of Management|-
dc.contributor.orcidhttps://orcid.org/0000-0001-8197-2909-
dc.contributor.orcidhttps://orcid.org/0000-0001-5201-2159-
dc.contributor.organizationfi=Vaasan yliopisto|en=University of Vaasa|
dc.date.accessioned2024-06-07T07:15:53Z
dc.date.accessioned2025-06-25T13:31:30Z
dc.date.available2024-06-07T07:15:53Z
dc.date.issued2024-06-03
dc.description.abstractThis article explores the policymaking agency of street-level bureaucrats (SLBs) through public service ecosystem (PSE) framework. The study addresses the SLBs’ role in policy implementation and the conditions influencing the SLBs’ policymaking agency at individual, organizational and institutional spheres. Empirically, the focus is on the SLBs’ experiences of an information system’s (IS) implementation in social services. Findings suggest that the SLBs can utilize their policymaking agency at the individual sphere. However, the structural conditions at the organizational and institutional spheres limit the SLBs’ policymaking agency and the intended outcomes of the policy implementation.-
dc.description.notification© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.-
dc.description.reviewstatusfi=vertaisarvioitu|en=peerReviewed|-
dc.format.bitstreamtrue
dc.format.contentfi=kokoteksti|en=fulltext|-
dc.format.extent20-
dc.identifier.olddbid21133
dc.identifier.oldhandle10024/17748
dc.identifier.urihttps://osuva.uwasa.fi/handle/11111/2262
dc.identifier.urnURN:NBN:fi-fe2024060746927-
dc.language.isoeng-
dc.publisherTaylor & Francis-
dc.relation.doi10.1080/14719037.2024.2362247-
dc.relation.ispartofjournalPublic Management Review-
dc.relation.issn1471-9045-
dc.relation.issn1471-9037-
dc.relation.urlhttps://doi.org/10.1080/14719037.2024.2362247-
dc.rightsCC BY 4.0-
dc.source.identifierhttps://osuva.uwasa.fi/handle/10024/17748
dc.subjectStreet-level bureaucrats-
dc.subjectinformation systems-
dc.subjectpolicy implementation-
dc.subjectpublic service ecosystem-
dc.subjectpolicymaking agency-
dc.subject.disciplinefi=Julkisjohtaminen|en=Public Management|-
dc.subject.ysosocial services-
dc.subject.ysosocial policy-
dc.titleStreet-level bureaucrats as policymakers in the implementation of information system in social services-
dc.type.okmfi=A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä|en=A1 Peer-reviewed original journal article|sv=A1 Originalartikel i en vetenskaplig tidskrift|-
dc.type.publicationarticle-
dc.type.versionpublishedVersion-

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