The examination of unclear order lines and what factors behind human knowledge have impact on them, Case study, ABB Oy Motors & Generators

Abstract

Work conditions are changing rapidly and it is impossible to foresee how automatization, intelligent programs and technological development will influence on our work environment. However, on organizations one target is to get the best benefit out from the employees in the most effective way. This can be achieved if employees’ surrounding work conditions and factors that make their work performance more difficult is examined.

This research examined the impact of human error at the beginning phases of order-to-delivery process and those factors that caused these errors. The aim for this research was to find out what these errors were, how they affect on order-to-delivery process, what factors influenced on their existence and how these errors could be prevented and eliminated in the future.

This research exploit the views from quality management programs and the importance of knowledge for organizational performance. In the empirical part qualitative and quantitative methods were used when results were analysed.

The research pointed out that remarkable amount of new order lines included error, which stopped the order-to-delivery process. When these errors were examined, it was found out that certain errors appeared repeatedly. Factors that influenced on these errors were time pressure, high workload, multitasking and the lack of instructions.

Research conclusion, organization loose its efficiency by small errors that could be prevented with right actions. Preventing errors require willingness, commitment and resources in all level of organizations.