Managers’ Technology-Mediated Communication Competence : A Theoretical Framework

Abstract

Management practices are changing globally due to rapid workplace digitalization. The COVID-19 pandemic has created new demands for management and affected how information and communication technology and communication channels are used in everyday work. Despite the centrality of competent communication in the workplace, little is known about how managers can conduct technology-mediated communication appropriately and effectively. This article presents a problematizing review that develops and articulates a theoretical framework of managers’ technology-mediated communication competence (TMCC). The framework is based on business, management, and communication research that presents managerial TMCC as a critical process influencing individual, group, and organizational outcomes.