INTERNATIONAL HUMAN RESOURCE MANAGEMENT

Abstract

The main purpose of this study was to explore the expectations and challenges that HR service providers face in their recruitment and selection outsourcing activities in Ghana. According to the research results, the transaction cost theory and the resource based view of the firm theories applied to this study confirmed that most firms use recruitment and selection outsourcing as a way of saving costs and focusing on core competences as majority of respondents said the reasons why most of their clients outsource their recruitment and selection activities are basically geared towards cost savings and focusing on core competences in order to gain competitive advantage.

The findings of the research revealed that clients have a lot of expectations from service providers, as majority of respondents interviewed indicated that they expects their service providers to deliver quality services in terms of quality of personnel, time-to-hire, cost of savings etc.

However, this study showed that there were numerous challenges that confront service providers in their efforts to fulfill or meet the expectations of clients. Some of the challenges as revealed by the study included poor management of contract, poor management of relationship between the parties, inadequate communication between the outsourcing parties, and lack of skilled workforce in the Ghanaian labour market