Understanding motivators and challenges in accessibility development

Abstract

We analyzed secondary data from nine studies including a total of 1962 respondents on what motivates web practitioners such as user experience developers, web designers, and web masters’ intention to promote accessibility, and what challenges they encounter during accessibility development. In this exploratory study, we adopt the viewpoint of motivation and challenges and aim to study them from intrinsic and extrinsic viewpoints. We then interpreted intrinsic and extrinsic motivators and intrinsic and extrinsic challenges that should be addressed in the management of accessibility work so that the main accessibility milestones become implemented in the design of information technology artifacts. We retrieved recommendations for top management and superiors to gain and support practitioners’ motivation and to address challenges in accessibility development to avoid ethical conflict in accessibility development. These findings strengthen an understanding of possible ethical conflicts in accessibility development and help to act responsibly in the accessibility development of information systems.