Developing a Conceptual Framework for IT Business Knowledge Management and Organizational Learning Systems

Abstract

In the dynamic and competitive environment of the Information Technology (IT) business field, effective knowledge management (KM) and organizational learning (OL) are critical for achieving success in a competitive market. This thesis explores the integration of KM and OL to enhance organizational performance through improved knowledge sharing and learning processes. The primary research question addressed is: How can IT business KM and OL be integrated effectively? It is evident from literature review that organizations can have competitive advantages by the practice of knowledge creation and utilization. The assets from organizations’ knowledge can be converted into learning modules to become more efficient and growth of employees over time within organizations’ context. To answer research question, the study defined three objectives: (1) Investigate existing KM, OL, and integrated system practices within IT firms to understand their effectiveness and areas for improvement; (2) Identify barriers to knowledge sharing and learning in IT firms; and (3) Develop a conceptual framework integrating KM with OL System.

Employing a mixed-methods research design, a survey was designed for the study that combines quantitative questions with qualitative open-ended questions to gather data in different perspectives from IT professionals. The quantitative component analyzes variables related to KM and OL practices, while the qualitative component provides deeper insights into the recommendations and challenges that can be solved in the integrated system.

The findings of the study show that while many IT firms have established KM and OL practices, significant barriers, such as learning cultural resistance, lack of time, inadequate training, inconsistent process and technological limitations, hinder effective integration. The developed framework emphasizes a systematic approach, integrating KM and OL systems, that improve communication, provide technology infrastructure, and centralized database management system. This framework objective is to make better decision-making, promote effective learning, utilize in-novation, and enhance overall organizational efficiency.

This research contributes to the existing knowledge Management System (KMS) by providing empirical evidence on the integration of KM and OL in IT firms, and offers practical recommendations for overcoming barriers, by presenting a comprehensive framework that can be adapted by IT firms to optimize their KM and OL Systems. The study's implications and recommendations provide valuable insights for practitioners and set a foundation for future research.