Potilasturvallisuusnäkökulmat ja niiden yhteensovittaminen johtamistyössä : haastattelututkimus erikoissairaanhoidossa työskenteleville lääkäreille

Abstract

Perspectives on patient safety and combining them in management work – an interview study

Patient safety in healthcare has traditionally been promoted through technical solutions and standard guidance. This kind of perspective that focuses solely on factors that weaken safety has not produced the desired result. In parallel, another approach to patient safety has emerged, one which raises the factors that maintain safety and the role of people in enhancing it. This article explores these two perspectives on patient safety in the framework of paradoxes and ambidexterity. The research reveals that paradoxes occur in situations where patient safety is strengthened with actions related to a different safety perspective. Those paradoxes can be confronted with leadership that recognizes both safety perspectives and their importance in enhancing patient safety. The research reveals that the importance of formal and informal leadership should be examined more closely in the future.