Enhancing Sustainability: Service Design-Driven Dynamic Capabilities in Servitization Processes
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Solem, B.A. A., Brekke, T., & Kohtamäki, M. (2026). Enhancing Sustainability: Service Design-Driven Dynamic Capabilities in Servitization Processes. In M. Kohtamäki, R. Rabetino, V. Parida, D. Sjödin, T. Baines, & A. Ziaee Bigdeli (Eds.), Sustainable Product-Service Systems: Theories, Concepts and Tools (pp. 133-148). Palgrave Macmillan. https://doi.org/10.1007/978-3-032-07765-3_8
© 2026 Palgrave Macmillan. This is a post-peer-review, pre-copyedit version of an article published in Sustainable Product-Service Systems: Theories, Concepts and Tools. The definitive publisher-authenticated version Solem, B.A. A., Brekke, T., & Kohtamäki, M. (2026). Enhancing Sustainability: Service Design-Driven Dynamic Capabilities in Servitization Processes. In M. Kohtamäki, R. Rabetino, V. Parida, D. Sjödin, T. Baines, & A. Ziaee Bigdeli (Eds.), Sustainable Product-Service Systems: Theories, Concepts and Tools (pp. 133-148). Palgrave Macmillan. https://doi.org/10.1007/978-3-032-07765-3_8 is available online at: https://doi.org/10.1007/978-3-032-07765-3
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This chapter explores how a service design approach, including methods and tools, can help manufacturing companies transition to sustainable smart product-service systems in the context of sustainable servitization. We propose a conceptual model based on dynamic capability theory that evaluates how service design aids in sensing, seizing, and transforming dynamic capabilities, leading to sustainable smart product-service system outcomes. Service design enables manufacturing companies to incorporate business customer viewpoints into the innovation of sustainable concepts through co-design practices and collaboration. This extends product lifespans and marks a shift from a product-centric approach to a sustainable smart product-service system perspective. A case study from a global maritime manufacturing company illustrates the practical relevance of our model.
Emojulkaisu
Sustainable Product-Service Systems: Theories, Concepts and Tools
ISBN
978-3-032-07765-3
ISSN
Aihealue
OKM-julkaisutyyppi
A3 Kirjan tai muun kokoomateoksen osa (vertaisarvioitu)