Trust in Public Sector AI : The Case of Finland’s Aurora National Programme

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annif.suggestionstrust|public administration|public sector|public services|artificial intelligence|data systems|digitalisation|data security|online services|information technology|enen
annif.suggestions.linkshttp://www.yso.fi/onto/yso/p1725|http://www.yso.fi/onto/yso/p775|http://www.yso.fi/onto/yso/p7104|http://www.yso.fi/onto/yso/p1285|http://www.yso.fi/onto/yso/p2616|http://www.yso.fi/onto/yso/p3927|http://www.yso.fi/onto/yso/p8692|http://www.yso.fi/onto/yso/p5479|http://www.yso.fi/onto/yso/p6624|http://www.yso.fi/onto/yso/p5462en
dc.contributor.authorDan, Sorin
dc.contributor.authorKalliokoski, Johanna
dc.contributor.authorShahzad, Khuram
dc.contributor.departmentfi=Ei tutkimusalustaa|en=No platform|-
dc.contributor.editorPaliszkiewicz, Joanna
dc.contributor.editorGołuchowski, Jerzy
dc.contributor.facultyfi=Johtamisen yksikkö|en=School of Management|-
dc.contributor.orcidhttps://orcid.org/0000-0003-0565-7282-
dc.contributor.orcidhttps://orcid.org/0000-0002-3959-2758-
dc.contributor.orcidhttps://orcid.org/0000-0002-6452-0879-
dc.contributor.organizationfi=Vaasan yliopisto|en=University of Vaasa|
dc.date.accessioned2024-06-26T07:02:37Z
dc.date.accessioned2025-06-25T13:40:52Z
dc.date.issued2024-08-01
dc.description.abstractThis chapter explores the relationship between trust and public-sector AI. It examines the implications for trust of an AI program, AuroraAI, established by the Government of Finland that aimed to improve citizen centricity of public services. The chapter reviews the program’s possible public benefits, risks, and ethical dilemmas and finds that the design of citizen-centric services with the help of AI-enhanced data analytics is likely to result in cost reduction, better service experience, and improved effectiveness. Yet, these benefits are accompanied by public risks and ethical dilemmas that are characteristic of AI and require further examination.-
dc.description.notification©2024 Routledge. This is an Accepted Manuscript of a book chapter published by Routledge in Trust and Artificial Intelligence: Development and Application of AI Technology on 1 August 2024, available online: https://doi.org/10.4324/9781032627236-
dc.description.reviewstatusfi=vertaisarvioitu|en=peerReviewed|-
dc.embargo.lift2026-02-01
dc.embargo.terms2026-02-01
dc.format.bitstreamtrue
dc.format.contentfi=kokoteksti|en=fulltext|-
dc.format.extent16-
dc.format.pagerange242-257-
dc.identifier.isbn978-1-032-62723-6-
dc.identifier.olddbid21243
dc.identifier.oldhandle10024/17876
dc.identifier.urihttps://osuva.uwasa.fi/handle/11111/2529
dc.identifier.urnURN:NBN:fi-fe2024062658677-
dc.language.isoeng-
dc.publisherRoutledge-
dc.relation.doi10.4324/9781032627236-22-
dc.relation.isbn978-1-032-62632-1-
dc.relation.ispartofTrust and Artificial Intelligence : Development and Application of AI Technology-
dc.relation.ispartofseriesRoutledge studies in trust research-
dc.relation.urlhttps://doi.org/10.4324/9781032627236-22-
dc.source.identifierhttps://osuva.uwasa.fi/handle/10024/17876
dc.subjectFinland-
dc.subject.disciplinefi=Aluetiede|en=Regional Studies|-
dc.subject.disciplinefi=Julkisjohtaminen|en=Public Management|-
dc.subject.disciplinefi=Tuotantotalous|en=Industrial Management|-
dc.subject.ysotrust-
dc.subject.ysopublic sector-
dc.subject.ysoartificial intelligence-
dc.titleTrust in Public Sector AI : The Case of Finland’s Aurora National Programme-
dc.type.okmfi=A3 Kirjan tai muun kokoomateoksen osa|en=A3 Peer-reviewed book section|sv=A3 Del av bok eller annat samlingsverk|-
dc.type.publicationbookPart-
dc.type.versionacceptedVersion-

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