Connecting services to product (goods) development : a study based on 2 strategic orientation and customer experience

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annif.suggestionsproduct development|customer orientation|innovations|services|service design|customer experience|corporate strategies|development (active)|user-centeredness|business models|enen
annif.suggestions.linkshttp://www.yso.fi/onto/yso/p2721|http://www.yso.fi/onto/yso/p7613|http://www.yso.fi/onto/yso/p7903|http://www.yso.fi/onto/yso/p838|http://www.yso.fi/onto/yso/p21190|http://www.yso.fi/onto/yso/p24882|http://www.yso.fi/onto/yso/p5156|http://www.yso.fi/onto/yso/p4230|http://www.yso.fi/onto/yso/p21808|http://www.yso.fi/onto/yso/p21761en
dc.contributor.authorMakkonen, Pekka
dc.contributor.authorLampropoulos, Georgios
dc.contributor.authorSiakas, Kerstin
dc.contributor.departmentfi=Ei tutkimusalustaa|en=No platform|-
dc.contributor.editorTracey, Bruce
dc.contributor.editorHeinonen, Kristina
dc.contributor.editorTrull-Domínguez, Oscar
dc.contributor.editorPeiró-Signes, Ángel
dc.contributor.facultyfi=Tekniikan ja innovaatiojohtamisen yksikkö|en=School of Technology and Innovations|-
dc.contributor.orcidhttps://orcid.org/0000-0003-4165-8389-
dc.contributor.organizationfi=Vaasan yliopisto|en=University of Vaasa|
dc.date.accessioned2023-02-01T14:29:14Z
dc.date.accessioned2025-06-25T12:26:49Z
dc.date.available2023-02-01T14:29:14Z
dc.date.issued2022-03
dc.description.abstractThis paper provides the preliminary analysis based on the survey which we conducted on Strategic Orientation (SO) and Customer eXperience (CX) issues. The results indicated that both understanding, and business perspectives are important. The findings also show that especially in designing human-based services, the view based CX should be emphasized. In addition, regarding goods design, CX was considered more important than the comprehension of the SO.-
dc.description.notification©2022 The authors. Published by Universitat Politècnica de València. Please cite the original version: Makkonen, P., Lampropoulos, G. & Siakas, K. (2022). Connecting services to product (goods) development : a study based on 2 strategic orientation and customer experience. In: Tracey, B., Heinonen, K., Trull-Domínguez, O. & Peiró-Signes, Á. (eds.) Proceedings of the QUIS17 : The 17th International Research Symposium on Service Excellence in Management. València: Universitat Politècnica de València. http://dx.doi.org/10.4995/QUIS17.2022.15169-
dc.description.reviewstatusfi=vertaisarvioitu|en=peerReviewed|-
dc.format.bitstreamtrue
dc.format.contentfi=kokoteksti|en=fulltext|-
dc.format.extent6-
dc.format.pagerange144-149-
dc.identifier.isbn978-84-1396-019-7-
dc.identifier.olddbid17685
dc.identifier.oldhandle10024/15153
dc.identifier.urihttps://osuva.uwasa.fi/handle/11111/247
dc.identifier.urnURN:NBN:fi-fe2023020125482-
dc.language.isoeng-
dc.publisherUniversitat Politècnica de València-
dc.relation.conferenceInternational Research Symposium on Service Excellence in Management-
dc.relation.ispartofProceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management-
dc.relation.urlhttps://doi.org/10.4995/quis17.2022.15169-
dc.rightsCC BY-NC-SA 4.0-
dc.source.identifierhttps://osuva.uwasa.fi/handle/10024/15153
dc.subject.disciplinefi=Tuotantotalous|en=Industrial Management|-
dc.titleConnecting services to product (goods) development : a study based on 2 strategic orientation and customer experience-
dc.type.okmfi=A4 Artikkeli konferenssijulkaisussa|en=A4 Peer-reviewed article in conference proceeding|sv=A4 Artikel i en konferenspublikation|-
dc.type.publicationarticle-
dc.type.versionpublishedVersion-

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