IMPLEMENTATION OF CONTINUOUS IMPROVEMENT PROCESS CASE: ETS-LINDGREN OY

Abstract

In this study a continuous improvement implementation process and improvement idea’s collection process are developed for the case company ETS-Lindgren. The reason behind the study was the company’s need to develop a systematic process for collecting improvement ideas and improving project processing. Maximizing their resource capabilities, the company ensures profitable business in future in global competition. The thesis’ context and selected solution were based on academic literature, publications and on the interviews of the company’s key personnel.

The goal of this thesis was to develop an implementation process for continuous improvement development projects. The process contains clear responsibilities and tools for CI process’ implementation. The goal was also to develop a process of collecting improvement ideas from all company employees. In addition, the purpose was to apply the developed model for company’s internal projects. Together with the study an improvement project supporting cost control and project management templates were developed. Using standard documents helps the company to harmonize project management and reporting.

In future, it would be interesting to research what kind of advantages and opportunities it is possible to achieve by having a global, continuous improvement process at ETS-Lindgren. This would help different departments to share results and history data of improvement projects and increase productivity in the company.