Data Management Solution for Customer-Specific Configurations
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The aim of the thesis was to develop a more unified and traceable approach for managing
customer-specific configurations in the case company. The need for the study was based on the
current configuration management environment, where configuration files are managed in
several locations. This creates challenges in identifying the correct version, managing changes,
finding the correct information and maintaining consistent practices. The thesis examined the
current state of configuration management, identified development needs and defined
requirements for an improved solution. The work was based on literature related to
configuration data management, a current state analysis, stakeholder interviews and a review
of potential solution alternatives. The results showed that the current way of working supports
daily work reasonably well, but configuration management is partly dependent on project-
specific practices and personal knowledge. The most important development needs were
related to version control, change management and standardizing configuration management
processes. Based on these findings, user, process and technical requirements were defined for
an improved configuration data management solution. SharePoint, M-Files and DocuWare were
reviewed as potential solution alternatives. SharePoint and M-Files were compared in more
detail because they were considered the most relevant alternatives for the case company’s
environment. M-Files was selected as the basis for the solution concept and pilot
implementation because its functionalities supported the identified requirements. The thesis
concludes that improving configuration management requires a suitable solution and common
operating practices. The proposed concept provides a basis for further development towards a
unified, traceable and less person-dependent configuration data management.