MAINTENANCE ANALYSIS PROCESS FOR SERVICE PLAN OPTIMIZATION
Sihto, Joonas (2019)
Kuvaus
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Tiivistelmä
Customers in different industries, such as marine, oil & gas, and energy sectors, are demanding more advanced and tailored services to match maintenance activities with their business needs and to optimize operating expenditures and inventory of the facilities without compromising reliability. Reliability-centered maintenance (RCM) is a well-known method in the industry for systematically analyzing and modifying standard maintenance plans to optimize asset availability and minimize total cost of ownership.
Research question: How to develop a systematic method to analyze customers’ asset and business to optimize maintenance plan for long term service agreement? For answering the question, research is performed with a qualitative method (interviews) and design science (DS) method. Interviewed persons are: A specialist from Wärtsilä Marine Business Asset Management Services and Reliability Specialist from Ramentor Oy. Design science is information technology-based outcome of research.
The purpose of this study is to execute a servitization model for the services agreements business. The focus is to develop a maintenance analysis process for life cycle solutions for preventing the unexpected failures and their consequences as a part of the RCM process. Monitoring, collecting and processing data is a key factor to success. The best equipment for real-time monitoring and collecting data is performed by using IoT (internet of things) solutions.
Key findings of the study revealed that case company should develop and document a streamlined RCM process to create tailored maintenance plans of customers’ assets, considering installation configuration and customer’s business needs. In addition, the documented process enables case company to engage in discussions with classification societies regarding approval of Service Supplier notation for the streamlined RCM concept.
Research question: How to develop a systematic method to analyze customers’ asset and business to optimize maintenance plan for long term service agreement? For answering the question, research is performed with a qualitative method (interviews) and design science (DS) method. Interviewed persons are: A specialist from Wärtsilä Marine Business Asset Management Services and Reliability Specialist from Ramentor Oy. Design science is information technology-based outcome of research.
The purpose of this study is to execute a servitization model for the services agreements business. The focus is to develop a maintenance analysis process for life cycle solutions for preventing the unexpected failures and their consequences as a part of the RCM process. Monitoring, collecting and processing data is a key factor to success. The best equipment for real-time monitoring and collecting data is performed by using IoT (internet of things) solutions.
Key findings of the study revealed that case company should develop and document a streamlined RCM process to create tailored maintenance plans of customers’ assets, considering installation configuration and customer’s business needs. In addition, the documented process enables case company to engage in discussions with classification societies regarding approval of Service Supplier notation for the streamlined RCM concept.