PILOTING UNIFIED COMMUNICATION SOLUTION IN ENTERPRISE
Kaustinen, Petri (2015)
Kuvaus
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Tiivistelmä
Lack of efficient implementation of company’s internal communication sets challenges for IT departments. When implemented efficiently internal communication will increase productivity and degrease costs. On the other hand new systems can be complicated to initiate. This thesis will introduce testing of compatibility of an internal communication system as well as planning of implementation from the perspective of the IT department.
This thesis will test compatibility by building a limited access system for internal communication. The system will be planned with the possibility of later use in a production environment. Results from the test environment can be later used in planning and implementation of actual production environment. User feedback gave useful information of compatibility of system for company’s needs and training needs. Company’s future needs and possibilities of expanding system to facilitate external communication were considered when planning a production version implementation.
This thesis confirms that the system proved to be compatible with company’s needs. Also integration to existing systems proved successful. Piloting the new system in a limited user base increased buyer knowledge of product and its possibilities. Thorough planning was shown to have a significant impact on the success of implementation of new system. Also user training at the beginning of deployment was shown to increase gains and reduce redundant investments significantly. Step by step documentation provides a positive image of the structure and components of the new system. Documentation also improved quality of maintenance and reduced maintenance time.
This thesis will test compatibility by building a limited access system for internal communication. The system will be planned with the possibility of later use in a production environment. Results from the test environment can be later used in planning and implementation of actual production environment. User feedback gave useful information of compatibility of system for company’s needs and training needs. Company’s future needs and possibilities of expanding system to facilitate external communication were considered when planning a production version implementation.
This thesis confirms that the system proved to be compatible with company’s needs. Also integration to existing systems proved successful. Piloting the new system in a limited user base increased buyer knowledge of product and its possibilities. Thorough planning was shown to have a significant impact on the success of implementation of new system. Also user training at the beginning of deployment was shown to increase gains and reduce redundant investments significantly. Step by step documentation provides a positive image of the structure and components of the new system. Documentation also improved quality of maintenance and reduced maintenance time.