Metrics in the preparedness process

The phenomenon under study relates to the preparedness process. We need metrics to achieve multi-strategic goals. Situational factors and the direction of development of operational priorities are measurable factors. Public officers need measure these, that political decision-makers leads in the right direction. The research problem of a new servant in office is how to interpret the measured results to make a decision proposal. The research method was an action research. The problem solving follows the logical steps of the Deming Cycle: Plan the exercise, Do the notes, Study the content, Act customer-oriented. Multi-method approach promotes value-generating processes in the region’s hybrid organization. The evaluation of results is based on stakeholder feedback, a participate-decision by the City of Kotka’s Urban Board and a decision on funding by the Kymenlaakso Regional Council. In practice, content analysis of situational factors creates certainty of interpretation about the direction of development of operational priorities. This is important for BCFI analysis especially in turbulent situations. Implemented in the context of the readiness exercise, this was found to be exceptionally meritorious.