Managing Diversity in SMEs in Practice

Abstract

Diversity is no longer a peripheral issue for small and medium-sized enterprises (SMEs). It shapes their resilience and innovation capabilities, influences talent management and customer relationships.

This book brings together authentic cases from technology and service businesses, inviting readers to grapple with managerial situations that involve diversity management in the context of SME business development, including product and service development, strategy implementation, project management, team management, and other related areas.

Combining practical relevance with evidence-based perspectives, this edited volume presents a rich collection of cases that equip current and future managers, as well as learners, with the knowledge, skills, and strategic capabilities required to build and grow inclusive organisations. The book is accompanied by detailed teaching notes (available online in open-access format) that demonstrate how each case can be used in higher and vocational education to model managerial actions and decision-making in inclusive organisations.