Public value creation mechanisms in the context of public service logic : an integrated conceptual framework

Virtanen, Petri; Jalonen, Harri (2023-10-16)
 
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https://doi.org/10.1080/14719037.2023.2268111

Virtanen, Petri
Jalonen, Harri
Taylor & Francis
16.10.2023
doi:10.1080/14719037.2023.2268111
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https://urn.fi/URN:NBN:fi-fe20231017140464

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vertaisarvioitu
© 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.
Tiivistelmä
This conceptual paper maintains that mainstream public management theories have failed to incorporate public services as a fundamental part of the public administration system. That failure does a disservice to the potential of public services to address societal betterment through the creation of public value, which can strengthen democracy. This paper presents an integrated conceptual framework to help make sense of the public value creation flows in the context of politics (encompassing public policy and public service goal attainment) and public service outcomes. We suggest there are four flows creating public value.
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