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Lean-oriented approach for discovering failure demand in a service contact centre environment. Case study from the Finnish Financial Sector
(2019)
Pro gradu - tutkielma
Pro gradu - tutkielma
Current literature presents a lack of practical tools for discovering failure demand in a service contact centre environment. As contact centres are a modern strategic tool for companies to manage costs and drive up customer ...
Managing WasteWOIMA Air Pollution Control residue (APCr)
(2019)
Pro gradu - tutkielma
Pro gradu - tutkielma
This thesis focuses on the management of air pollution control residue (APCr) that are produced by waste to energy (WtE) or energy from waste (EfW) incineration plant. The WtE or EfW plant uses a combustion chamber to ...