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    • TQM Practices in Public Sector : Case of Finnish Healthcare Organizations 

      Ajmal, Mian M.; Tuomi, Ville; Helo, Petri T.; Sandhu, Maqsood A. (IGI Global, 01.01.2016)
      article
      This study aims to discuss the evolution, principles, and stages of total quality management (TQM) in public health care organizations. It also makes a comparison that how case organizations think about quality and TQM ...