OSUVA - Selaus tekijän "Nahan-Suomela, Rosmeriany" mukaan
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Impact of Total quality management on cleaning companies in Finland : A Focus on organisational performance and customer satisfaction
Kola Olayiwola, Rasheed; Tuomi, Ville; Strid, Jörgen; Nahan-Suomela, Rosmeriany (Elsevier, 05.01.2024)
articleThe importance of TQM in cleaning companies in Finland is investigated in this study. The theoretical framework, TQM practices, and the relationship between TQM implementation and customer satisfaction among cleaning ...