• Customer Focus in European Higher Education Systems 

      Ivana, Diana; Dan, Sorin; Popovici, Oana Cristina; Văduva, Sebastian; Fotea, Ioan; Văduva, Lois P.; Wilt, Randolph (Springer, Cham, 17.09.2019)
      article
      This article looks at the idea and practice of “customer focus” in higher education. As a global trend with origins in the business and corporate world, customer focus has come to increasingly shape public services worldwide. ...