Hyppää sisältöön
    • Suomeksi
    • In English
  • Suomeksi
  • In English
  • Kirjaudu
Näytä aineisto 
  •   Etusivu
  • OSUVA
  • Artikkelit
  • Näytä aineisto
  •   Etusivu
  • OSUVA
  • Artikkelit
  • Näytä aineisto
JavaScript is disabled for your browser. Some features of this site may not work without it.

A customer's possibilities to increase the performance of a service provider by adding value and deepening the partnership in facility management service

Sillanpää, Elina; Junnonen, Juha-Matti; Sillanpää, Ilkka; Saari, Arto (2016-06-01)

 
Katso/Avaa
Artikkeli (508.8Kb)
Lataukset: 

URI
https://doi.org/10.1515/mper-2016-0017

Sillanpää, Elina
Junnonen, Juha-Matti
Sillanpää, Ilkka
Saari, Arto
De Gruyter Open
01.06.2016
doi:10.1515/mper-2016-0017
Näytä kaikki kuvailutiedot
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2019111137646

Kuvaus

vertaisarvioitu
Tiivistelmä
Reliable and good suppliers are an important competitive advantage for a customer and that is why the development of suppliers, improvement of performance and enhancement of customership are also in the interest of the customer. The purpose of this study is to clarify a customer’s possibilities to increase the performance of a service provider and to develop the service process in FM services and thus help to improve partnership development. This research is a qualitative research. The research complements the existing generic model of supplier development towards partnership development by customer and clarifies the special features that facility management services bring to this model. The data has been gathered from interviews of customers and service providers in the facility management service sector. The result is a model of customers’ possibilities to develop the performance of service providers from the viewpoint of value addition and relationship development and in that way ensure added value to the customer and the development of a long-term relationship. The results can be beneficial to customers when they develop the cooperation between the customer and the service provider toward being more strategic and more partnership focused.
Kokoelmat
  • Artikkelit [3258]
https://osuva.uwasa.fi
Ota yhteyttä | Tietosuoja | Saavutettavuusseloste
 

 

Tämä kokoelma

TekijäNimekeAsiasanaYksikkö / TiedekuntaOppiaineJulkaisuaikaKokoelmat

Omat tiedot

Kirjaudu sisäänRekisteröidy
https://osuva.uwasa.fi
Ota yhteyttä | Tietosuoja | Saavutettavuusseloste