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TeliaSonera Finland’s new roaming service: how is it perceived by B2B customers, and how does it affect loyalty in the customer relationship?
(2015)
Pro gradu - tutkielma
Kokoteksti luettavissa vain Tritonian asiakaskoneilla.
Pro gradu - tutkielma
Kokoteksti luettavissa vain Tritonian asiakaskoneilla.
The purpose of this research is to study if TeliaSonera’s new international roaming service “Exact” is a definitive aspect for B2B customers in choosing the services provider, and what is its effect on overall satisfaction ...