"quality" - Selaus asiasanan mukaanPro gradu -tutkielmat ja diplomityöt (rajattu saatavuus)
Aineistot 1-2 / 2
-
Development of a tool to measure customer satisfaction level for a specific case company
(27.04.2021)
Pro gradu -tutkielmaThe purpose of this thesis work is to design tool and process for measuring customer satisfaction level with limited population of customers. The case company is a Finnish IT company, from where the relevant data related ...Kokoteksti luettavissa vain Tritonian asiakaskoneilla. -
Managing Quality in IT Industry: A comparative study for IT Helpdesk in Family Bank Kenya.
(21.05.2021)
Pro gradu -tutkielmaABSTRACT : This thesis focuses on how IT Helpdesk can be better improved for it to align with the company’s requirements and expectations. It was conducted as a case study in the Spring, Summer of 2016. The ...Kokoteksti luettavissa vain Tritonian asiakaskoneilla.