IMPROVING INFORMATION FLOWS IN PROJECT MANAGEMENT
Takalo, Jari (2016)
Takalo, Jari
2016
Kuvaus
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Tiivistelmä
In the case company the project manager is the main focal point towards the customer and the aim of this study was to identify the main obstacles case company’s project managers’ face in the communication with the factory and the customers. Finding improvements on project managers’ daily communication and information sharing work was the main goal. The research was done by identifying the weaknesses in the information flows, analysing, improving and finding ways to sustain the already implemented improvements.
Data for this study has been collected from case company’s databases, interviews, customer questionnaires and benchmarks performed for the study. Case company’s databases were mapped to get the information what is the starting point for the study and from them was also available valuable information for the benchmarking of another company from the same corporation. The project managers of the case company were interviewed to get their idea about what are the main obstacles in the information flows and the customer questionnaires validated project managers’ idea about the main obstacles being monitoring and updating the project progress and when answering the customer assistance is needed from the designers.
To find improvements on these problems two companies were benchmarked and the root causes were identified and analysed. The main findings of this study were that the production management programs of the company were migrated and support very poorly on monitoring the progress of the projects and the Project managers spent too much time on hosting the customers in the factory in expense of supporting the design process and project monitoring. The production management program was replaced after the research with a new undivided program and this study has proposed alternative ways to release the project managers from hosting and having their time spent on more producing tasks.
Data for this study has been collected from case company’s databases, interviews, customer questionnaires and benchmarks performed for the study. Case company’s databases were mapped to get the information what is the starting point for the study and from them was also available valuable information for the benchmarking of another company from the same corporation. The project managers of the case company were interviewed to get their idea about what are the main obstacles in the information flows and the customer questionnaires validated project managers’ idea about the main obstacles being monitoring and updating the project progress and when answering the customer assistance is needed from the designers.
To find improvements on these problems two companies were benchmarked and the root causes were identified and analysed. The main findings of this study were that the production management programs of the company were migrated and support very poorly on monitoring the progress of the projects and the Project managers spent too much time on hosting the customers in the factory in expense of supporting the design process and project monitoring. The production management program was replaced after the research with a new undivided program and this study has proposed alternative ways to release the project managers from hosting and having their time spent on more producing tasks.