Meanings of trust in a dyadic partnership
Heino, Mikko (2005)
Kuvaus
Kokotekstiversiota ei ole saatavissa.
Tiivistelmä
The research theme is trust in a dyadic business relationship. Trust is closely linked to networking and partnership. These new ways of conducting business form advantages for those who master them. But collaborating closely requires companies to be able to depend on each other. In other words forming trust between partnering companies has become increasingly important.
Trust literature is abundant with various theories and the main concern is to form an integrative view of trust in intercorporate context. The main interest of this research is to study what trust means to targeted companies and how they come about trusting each other. The purpose is to find out what makes them trust each other.
Theoretical part of the study links trust in to business context. Trust is analyzed as a concept and the theory part includes the basic elements of trust and trusting. The theoretical framework of trust is formed according to main theories of trust in interfirm relationships. These theories state that for parties to be able to trust each other, both trustor and trustee must possess certain qualities.
The research is conducted by case study analysis, where two collaborating companies are interviewed. This study is qualitative from nature and aimed to provide trust related answers about partnering companies' relation. The data collected from the companies is examined using hermeneutic cage spool, which provides an overall understanding of the topic.
Results of the study showed that trust is both an interpersonal and interorganizational phenomenon. The chosen companies had stabilized their relationship to knowledge-based trust, where the confidence to rely on other is based on their positive prior experiences. In decision to trust ruling element appeared to be technical competence of the firm and employees. Moral issues such as honesty and benevolence seemed to receive lesser attention.
Trust literature is abundant with various theories and the main concern is to form an integrative view of trust in intercorporate context. The main interest of this research is to study what trust means to targeted companies and how they come about trusting each other. The purpose is to find out what makes them trust each other.
Theoretical part of the study links trust in to business context. Trust is analyzed as a concept and the theory part includes the basic elements of trust and trusting. The theoretical framework of trust is formed according to main theories of trust in interfirm relationships. These theories state that for parties to be able to trust each other, both trustor and trustee must possess certain qualities.
The research is conducted by case study analysis, where two collaborating companies are interviewed. This study is qualitative from nature and aimed to provide trust related answers about partnering companies' relation. The data collected from the companies is examined using hermeneutic cage spool, which provides an overall understanding of the topic.
Results of the study showed that trust is both an interpersonal and interorganizational phenomenon. The chosen companies had stabilized their relationship to knowledge-based trust, where the confidence to rely on other is based on their positive prior experiences. In decision to trust ruling element appeared to be technical competence of the firm and employees. Moral issues such as honesty and benevolence seemed to receive lesser attention.