"customer satisfaction" - Selaus asiasanan mukaanPro gradu -tutkielmat ja diplomityöt
Aineistot 1-4 / 4
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Defining Satisfied Customer Experience through Improvement of a Company's Core Processes
(2020)
DiplomityöABSTRACT The thesis characterizes customer experience by surveying employees’ opinions about it in a company. Another important area in the study are core processes of the company which are chosen for examination due to ... -
Drivers and performance outcomes of effective use of business intelligence (BI) system for managing customer relationships : A multiple case study in business-to-business sector
(29.04.2021)
Pro gradu -tutkielmaThe era of big data has heralded and ushered in a new way of doing business and new waves of business activities. The increasing amount of data has called for new ways of managing customer relationships according to customer ... -
Employee experience as a foundation to build superior customer experience : IEC LV Motors, ABB Oy
(06.04.2021)
Pro gradu -tutkielmaNowadays great products are not simply enough, rather companies are forced to produce a good service experience in addition to their range of products. Market leadership is universally shift-ing towards organizations, who ... -
Supplier Complaint Management
(2011)
Pro gradu - tutkielmaA complaint takes place when something goes wrong with no one willing to deal with the topic. If a customer fails to express oneself about something that went wrong, the firm stands to lose: an opportunity to improve has ...