"customer experience" - Selaus asiasanan mukaanPro gradu -tutkielmat ja diplomityöt
Aineistot 1-7 / 7
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Analysis of Online Food Delivery : Service quality during the COVID-19 pandemic
(07.05.2024)
Pro gradu -tutkielmaTechnological innovations have allowed platform-based services to gain a prominent position in the business landscape. One of the most well-known types of these services is online food delivery services. These gained ... -
Applying Service Design Methods for Multi-channel Service Integration with Mobile Application in Automotive Industry
(16.03.2020)
Pro gradu -tutkielmaThe automotive industry is transforming as new technologies are emerging. Not only do the new service channels require formulation, but they also have to be implemented to all stakeholders and integrated into the service ... -
Consumer Perceptions of AI-driven Chatbots in Digital Platforms : Factors Affecting Service Quality and Satisfaction
(13.05.2024)
Pro gradu -tutkielmaIn the digital age, artificial intelligence (AI) has become a significant part of how customers interact with online store assistants and customer service. Despite AI chatbots' impact on service delivery speed, cost ... -
Employee experience as a foundation to build superior customer experience : IEC LV Motors, ABB Oy
(06.04.2021)
Pro gradu -tutkielmaNowadays great products are not simply enough, rather companies are forced to produce a good service experience in addition to their range of products. Market leadership is universally shift-ing towards organizations, who ... -
Guidelines for technology industry chatbot content development
(04.05.2020)
Pro gradu -tutkielmaChatbot is a software that can provide answers to questions and solve common problems on a web page or in an application. Companies are using chatbots to make processes more efficient and to increase customer experience. ... -
Towards Strategically Managed Customer Experience : Case Ramirent Finland Oy
(05.12.2022)
Pro gradu -tutkielmaAim The purpose of this thesis was to create understanding of customer experience management as a dynamic capability. The single case study was built around these themes and the purpose of this thesis was to create ... -
Utilizing Data Analytics in Private Healthcare Companies’ CXM: A Multiple Case Study
(2022)
Pro gradu -tutkielmaThe customer experience and its management have become the focus of business in the intensifying competition. Thanks to the development of technology and the increase in data, companies have more insights and options than ...
