ffi=Pro gradu -tutkielmat ja diplomityöt|fen=Master’s theses| - Selaus asiasanan "Failure Demand" mukaan - Osuva

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Lean-oriented approach for discovering failure demand in a service contact centre environment. Case study from the Finnish Financial Sector

Porru, Luca (2019)
Pro gradu - tutkielma

Current literature presents a lack of practical tools for discovering failure demand in a service contact centre environment. As contact centres are a modern strategic tool for companies to manage costs and drive up customer ...