"Christensen, William" - Selaus tekijän mukaanPro gradu -tutkielmat ja diplomityöt
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You Are Being Recorded: Failed Service Encounters and Consumer Revenge in the Airline Industry
Christensen, William (2019)
Pro gradu - tutkielmaThe rapid growth of social media and online content sharing platforms has shifted the scope of the traditional service encounter to also include the digital experience. These platforms have empowered consumers over service ...