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How AI capabilities enable business model innovation : Scaling AI through co-evolutionary processes and feedback loops
(Elsevier, 2021-09)
- article
Artificial intelligence (AI) is predicted to radically transform the ways manufacturing firms create, deliver, and capture value. However, many manufacturers struggle to successfully assimilate AI capabilities into their ...
Transforming provider-customer relationships in digital servitization : a relational view on digitalization
(Elsevier, 2020-02-19)
- article
Digitalization is viewed as a source of future competitiveness due to its potential for unlocking new value-creation and revenue-generation opportunities. To profit from digitalization, providers and customers tend to move ...
An agile co-creation process for digital servitization : a micro-service innovation approach
(Elsevier, 2020)
- article
In this paper, we explore how manufacturing firms and their customers co-create digital service innovations in an attempt to address the digitalization paradox. We present empirical insights from a case study of four ...
Managing start-up – incumbent digital solution co-creation : a four-phase process for intermediation in innovative contexts
(Taylor & Francis Group, 2023-03-29)
- article
As incumbents strive to collaborate with start-ups in the pursuit of cutting-edge digital solutions, the complexities posed by disparate partners and their innovative endeavours often lead to intricate tensions. Our research ...
Relational Transformation for Digital Servitization
(Palgrave Macmillan, 2021-07-27)
- bookPart
To benefit from digitalization, providers and customers are moving away from transactional product-centric models to relational service-oriented engagement. This trend is referred to as digital servitization, and requires ...