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Relational governance strategies for advanced service provision : multiple paths to superior financial performance in servitization
(2019-08)
- article
The ability of manufacturing companies to offer advanced services and achieve superior financial performance remains an open question in the servitization literature. One central question relates to how providers govern ...
Solution providers’ strategic capabilities
(Emerald, 2017-06-05)
- article
Purpose – Drawing on the resource-based view of the firm, this study analyzes solution providers’ strategic capabilities that facilitate above-average returns.
Design/methodology/approach – The study applies a qualitative ...
Structuring servitization-related research
(Emerald, 2018-02-05)
- article
Purpose - The purpose of this paper is to organize and connect past research from different servitization-related scholarly communities.
Design/methodology/approach - This study reviews more than 1,000 articles by ...
An agile co-creation process for digital servitization : a micro-service innovation approach
(Elsevier, 2020)
- article
In this paper, we explore how manufacturing firms and their customers co-create digital service innovations in an attempt to address the digitalization paradox. We present empirical insights from a case study of four ...
Open strategy in a smart city
(Carleton University, 2019-09-01)
- article
To attract new companies and a talented workforce in a way that increases income streams, cities are searching for strategic capabilities by using a variety of strategic practices. The present study participates in the ...
Agile new solution development in manufacturing companies
(Talent First Network, 2020-03)
- article
This conceptual paper proposes a new agile solution development model for technology and manufacturing companies. The flexible model consists of five key phases: 1) new idea screening, 2) idea nurturing, 3) conversion of ...
Measuring new product and service portfolio advantage
(Springer Nature, 2018-10-23)
- article
The current study introduces the concept of new product and service portfolio (NPSP) advantage by creating and validating a three-dimensional measurement method that reflects novelty, meaningfulness and superiority – the ...
Solution sales process blueprinting
(Inderscience Publishers, 2018-10-15)
- article
By utilising the blueprinting technique, this study develops a sales process framework that visualises different activities, actors, and customer touch-points in the solution sales process. Based on a multiple-case study ...
Business models in servitization
(Springer, 2018-06-01)
- bookPart
This chapter sheds light on the different business models of manufacturing companies that have servitized their business operations. This chapter presents four distinctive yet simultaneously pursued business models for ...
Exposing the Contested Frames in Strategy Work : Using Visuals to Bridge the Contested Frames
(Academy of Management, 2018-07-09)
- article
There is scant research that pinpoints to the influence framing contests exerts on the sense-making phase of strategy work. Contrary to the foregoing literature on SAP, this paper attempts to draw attention to the conflicts ...