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Building and sustaining resilient luxury service ecosystems
(Elsevier, 2022-04-01)
- article
Research on luxury service ecosystems (LSEs) is in its infancy. LSEs consist of a continuous multiplicity of formally independent yet interdependent actors who align unique and super-modular complementary resources to ...
Exploring consumers’ subjective shopping experiences in directly operated luxury brand stores
(Elsevier, 2020-11-01)
- article
Customers’ in-store shopping experiences are critical for luxury brand success. Research on the creation of experiential value in retailing finds clear differences in the cues contributing to delightful consumer experiences ...