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Exploring servitization through the paradox lens : Coping practices in servitization
(Elsevier, 2020-08)
- article
The study analyzes the coping practices that emerge when a manufacturer of standardized products and add-on services expands to provide customized solutions. Based on a comparative case study methodology conducted across ...
Unfolding the digital servitization path from products to product-service-software systems : Practicing change through intentional narratives
(Elsevier, 2021-12)
- article
Manufacturers are increasingly struggling with the transition from products to product-service-software systems. Our study takes stock of the current research on servitization and digital servitization to investigate the ...