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On the road to digital servitization : The (dis)continuous interplay between business model and digital technology
(Academy of Management, 2021-08-13)
Purpose The authors seek to understand the process of digital servitization as a shift of manufacturing companies from the provision of standard products and services to smart solutions. Specifically, the authors focus ...
How AI capabilities enable business model innovation : Scaling AI through co-evolutionary processes and feedback loops
Artificial intelligence (AI) is predicted to radically transform the ways manufacturing firms create, deliver, and capture value. However, many manufacturers struggle to successfully assimilate AI capabilities into their ...
Tackling business model challenges in SME internationalization through digitalization
Many SMEs aim for business development by diversifying their offerings to fit global markets. However, internationalization has consequences for all aspects of a company's business model. Even though internationalization ...
The evolution of the digital service ecosystem and digital business model innovation in retail : The emergence of meta-ecosystems and the value of physical interactions
As e-commerce has increasingly gained traction in the retail market, many traditional “brick-and-mortar” retailers are innovating their business models and making the transition towards digital business models. While ...
Transforming provider-customer relationships in digital servitization : a relational view on digitalization
Digitalization is viewed as a source of future competitiveness due to its potential for unlocking new value-creation and revenue-generation opportunities. To profit from digitalization, providers and customers tend to move ...
An agile co-creation process for digital servitization : a micro-service innovation approach
In this paper, we explore how manufacturing firms and their customers co-create digital service innovations in an attempt to address the digitalization paradox. We present empirical insights from a case study of four ...
Literature review on digitalization capabilities : Co-citation analysis of antecedents, conceptualization and consequences
Recent decades have witnessed increased number of studies focusing on digitalization and related capabilities. Across disciplines digitalization capability is viewed as a sources of sustained competiveness. Nonetheless, ...
Revenue models for digital services in the railway industry : A framework for choosing the right revenue model
While digital servitization provides manufacturing companies with the potential to earn additional revenues in the transition process from physical to digital offerings, the implementation of adequate value-capturing ...
Managing start-up – incumbent digital solution co-creation : a four-phase process for intermediation in innovative contexts
(Taylor & Francis Group, 2023-03-29)
As incumbents strive to collaborate with start-ups in the pursuit of cutting-edge digital solutions, the complexities posed by disparate partners and their innovative endeavours often lead to intricate tensions. Our research ...
Consolidating digital servitization research : A systematic review, integrative framework, and future research directions
Manufacturing firms are increasingly transforming toward digital servitization, characterized by convergence and simultaneous gains from digitalization and servitization. Due to the marked academic and practical relevance ...