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    • Cruise holidays - how on-board service quality affects passengers' behaviour 

      Radić, Aleksandar; Björk, Peter; Kauppinen-Räisänen, Hannele (Cognizant Communication Corporation, 05.07.2019)
      article
      This study examines the relations ships between the perceived service quality and satisfaction on on-board spending and behavioral action, while it also explores differences in on-board spending. Survey data were collected ...