"balanced critical factor index (BCFI)" - Selaus asiasanan mukaanArtikkelit
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Implementing Sustainable Competitive Advantage to the Public Sector’s Management System – By Sense and Respond Methodology in Facilities Services Unit’s Preparedness
(Polish Association for Production Management, 09 / 2013)
articleHow to ensure that the various levels of the organization are operating in accordance with a common strategy? According to the Hallberg committee’s Preparedness and comprehensive security report [1] the key challenges the ... -
Measuring and developing customer satisfaction – by balanced critical factor index
(Polish Association for Production Management, 09 / 2013)
articleThis short analysis presents perspective and a holistic method for approaching and measuring customer satisfaction. The Balanced Critical Factor Index(BCFI) method is a measurement tool to indicate which attribute of a ...
