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Understanding The Impact Of ‘Hard’ And ‘Soft’ Elements Of TQM In South-East European Firms
(De GruyterPolish Association for Production ManagementProduction Engineering Committee, 09 / 2014)
articleThe study emphasizes on the understanding of the impact of ‘hard’ and ‘soft’ elements of TQM in South-Eastern European (SEE) firms in Albania, Bulgaria, Bosnia-Herzegovina, Greece, Macedonia, Montenegr, Serbia and Romania. ...