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A customer's possibilities to increase the performance of a service provider by adding value and deepening the partnership in facility management service

Sillanpää, Elina; Junnonen, Juha-Matti; Sillanpää, Ilkka; Saari, Arto (De Gruyter Open, 01.06.2016)
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Reliable and good suppliers are an important competitive advantage for a customer and that is why the development of suppliers, improvement of performance and enhancement of customership are also in the interest of the ...