Organizational Change and Enterprise Architecture Adoption : A Case Study in the Public Sector

Enterprise architecture (EA) adoption initiates broad changes in organizations and organizational functions. However, the existing literature on how and what factors influence the changes in EA adoption remains limited. Our study aims to fill in this gap. We study how the EA-initiated changes occur and what are the factors influencing it. Our process-oriented perspective, our data from a qualitative case study, and the lens of organizational change illustrate how the changes occur in organizations, what the factors are, and how especially managers and their activities influence the change. We show that the change is both sociotechnical and punctuated, oscillating between different organizational levels.