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Developing a practical methodology to improve the health-care services : studying a neonatal intensive care unit case in Oman

Al-Hinai, Nasr; Shamsuzzoha, Ahm (2020-11-27)

 
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URI
https://doi.org/10.1108/IJQRM-08-2020-0284

Al-Hinai, Nasr
Shamsuzzoha, Ahm
Emerald
27.11.2020
doi:10.1108/IJQRM-08-2020-0284
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe202102013433

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vertaisarvioitu
©2020 Emerald Publishing Limited. This manuscript version is made available under the Creative Commons Attribution–NonCommercial 4.0 International (CC BY–NC 4.0) license, https://creativecommons.org/licenses/by-nc/4.0/
Tiivistelmä
Purpose
This study aims to develop a practical methodology to identify possible areas of improvements as well as exploring how to improve the health-care staff flow within a selected department in a hospital.
Design/methodology/approach
It focuses on showing how to properly study and analyze the health-care services and processes practiced at a selected department within a hospital. For this, several techniques like non-value-adding activities, time motion study, spaghetti diagram, layout analysis, etc. are used.
Findings
To test the proposed methodology, a neonatal intensive care unit (NICU) of a hospital in Oman was considered as a case study. The study revealed that this unit has several potential improvements capabilities. Further, this study also discussed possible areas of improvements of this case unit and suggested how such improvements can be implemented.
Originality/value
Several possible improvements are suggested and are discussed with the hospital authority, which can be clarified as the re-layout of the NICU rooms, reorganization of the store to improve the staff flow, increase the work efficiency, introduction of Help Us Support Healing policy, etc., which can enhance the entire operational system at the studied NICU.
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